Refund Policy

01 Subscription and Cancellation

The FishSignal paid subscription costs $8.99 USD per month and automatically renews each month until canceled. Applicable taxes and the total payable amount are shown before purchase. The payment provider and seller or merchant of record, where applicable, are identified at checkout.

You may cancel at any time before the next renewal. Cancellation stops future renewals, and paid access continues until the end of your current paid billing period. Cancellation does not automatically result in a refund.

For cancellation instructions, see our Subscription and Cancellation Terms. Request cancellation separately if you do not want future renewals while a refund request is under review.

02 Refund Requests

Except where applicable law requires otherwise, subscription payments are not automatically refundable, including for unused time after cancellation. We may grant refunds at our discretion after reviewing the circumstances.

Please contact us if you believe there has been:

• a duplicate charge for the same subscription period;
• an incorrect charge or another billing error; or
• non-delivery of the paid service, such as paid access not being activated after a successful payment.

We will review the payment and service records and may first help restore access or correct the problem. This does not limit any right to a refund or other remedy that you have under applicable law. A discretionary request is not a guarantee of approval.

03 How to Request a Refund

Email [email protected] with your FishSignal account email, purchase or transaction reference, payment date, and a description of the issue. Where helpful, include a receipt or screenshot with sensitive details removed.

Please contact us promptly so that we can investigate. We may ask for information reasonably needed to locate the payment or verify the request. Do not send your full payment card number, security code, password, or authentication code.

No deadline in this policy shortens a statutory claim period or removes a mandatory consumer right.

04 Approved Refunds

If a refund is approved, it is processed through the payment provider used for your purchase, normally to the original payment method, subject to the provider’s procedures and applicable law. The time for funds to appear depends on the provider, bank, and payment method; we cannot promise a fixed processing period.

We will explain the approved amount and any effect on paid access or the subscription. A refund does not by itself confirm cancellation of future renewals; check your cancellation confirmation or contact support.

The provider may require you to use its own support or refund process. We will help identify the appropriate process without limiting your rights against the party responsible under applicable law.

05 Mandatory Consumer Rights

Nothing in this policy excludes or limits mandatory rights to cancellation, withdrawal, refunds, or remedies for a defective or undelivered service under applicable consumer law.

This policy does not offer a universal 14-day refund entitlement. Any statutory withdrawal or cooling-off right depends on the law applicable to your purchase, the nature of the digital service, and any valid consent or acknowledgment obtained at checkout. Where such a right applies, we will honor it.